User-friendly sysdiagnose

1. Add the swiftDialog sysdiagnose Progress script to your Jamf Pro server
2. Locate and uncomment the following line:
   • # updateScriptLog "currentTotal: $currentTotal" # Uncomment to determine value for estimatedTotalBytes
3. Specify the following for Options > Parameter Labels
   • Parameter 4: AppleCare Enterprise Support Case Number
   • Parameter 5: AppleCare Enterprise Support GigaFiles Link
   • Parameter 6: Script Log Location
   • Parameter 7: Estimated Total Bytes
4. Click Save

Latest version available on GitHub.

#!/bin/bash

####################################################################################################
#
#   swiftDialog sysdiagnose Progress
#   https://snelson.us/2022/10/user-friendly-sysdiagnose/
#
#   Purpose: Help your users easily provide detailed logs to AppleCare Enterprise Support
#
####################################################################################################
#
# HISTORY
#
# Version 1.0.0, 25-Mar-2015, Dan K. Snelson (@dan-snelson)
#   Original version
#
# Version 1.1.0, 14-Nov-2017, Dan K. Snelson (@dan-snelson)
#   Updates for client-side functions
#
# Version 1.2.0, 05-Jan-2020, Dan K. Snelson (@dan-snelson)
#   Updated output filename to better match Apple's default
#
# Version 1.3.0, 15-Oct-2022, Dan K. Snelson (@dan-snelson)
#   Near-complete re-write to leverage swiftDialog
#
# Version 1.3.1, 17-Oct-2022, Dan K. Snelson (@dan-snelson)
#   Updated `sed` regex (thanks, @Nick Koval!)
#   Updated `updateScriptLog` function (thanks, @tlark!)
#
# Version 1.3.2, 09-Sep-2023, Dan K. Snelson (@dan-snelson)
#   Updated `dialogURL`
#
# Version 1.3.3, 12-Oct-2024, Dan K. Snelson (@dan-snelson)
#   Updated for macOS 15.0.1
#
####################################################################################################



####################################################################################################
#
# Variables
#
####################################################################################################

scriptVersion="1.3.3"
export PATH=/usr/bin:/bin:/usr/sbin:/sbin:/usr/local/bin/
loggedInUser=$( echo "show State:/Users/ConsoleUser" | scutil | awk '/Name :/ { print $3 }' )
loggedInUserHome=$( dscl . read /Users/"${loggedInUser}" NFSHomeDirectory | awk -F ": " '{print $2}' )
osVersion=$( sw_vers -productVersion )
osMajorVersion=$( echo "${osVersion}" | awk -F '.' '{print $1}' )
dialogApp="/usr/local/bin/dialog"
dialogWelcomeLog=$( mktemp /var/tmp/dialogWelcomeLog.XXX )
dialogProgressLog=$( mktemp /var/tmp/dialogProgressLog.XXX )
dialogCompleteLog=$( mktemp /var/tmp/dialogCompleteLog.XXX )
sysdiagnoseExecutionLog=$( mktemp /var/tmp/sysdiagnoseExecutionLog.XXX )
sysdiagnoseProgressDirectory="/var/tmp/sysdiagnoseProgress"
serialNumber=$( system_profiler SPHardwareDataType | grep Serial |  awk '{print $NF}' )
timestamp=$( date '+%Y.%m.%d_%H-%M-%S' )
caseNumber="${4:-"86753099"}"
gigafilesLink="${5:-"https://gigafiles.apple.com/data-capture/edc"}"
scriptLog="${6:-"/var/tmp/org.churchofjesuschrist.log"}"
estimatedTotalBytes="${7:-"256955877"}"



# # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # #
# Validate logged-in user
# # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # #

if [[ -z "${loggedInUser}" || "${loggedInUser}" == "loginwindow" ]]; then
    updateScriptLog "No user logged-in; exiting."
    exit 0
else
    uid=$(id -u "${loggedInUser}")
fi



# # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # #
# Welcome Dialog Title, Message and Icon
# # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # #

title="AppleCare Enterprise Support Case No. ${caseNumber}"
message="### Capture & Upload System-wide logs  \n\nThis script gathers the following system diagnostic information helpful in AppleCare Enterprise Support investigating system performance issues:  \n\n- A spindump of the system  \n- Several seconds of _fs_usage_ ouput  \n- Several seconds of _top_ output  \n- Data about kernel zones  \n- Status of loaded kernel extensions  \n- Resident memory usage of user processes  \n- Recent system logs  \n- A System Profiler report  \n- Recent crash reports  \n- Disk usage information  \n- I/O Kit registry information  \n- Network status  \n\nPlease click **Continue** to proceed."
icon="https://ics.services.jamfcloud.com/icon/hash_4a2fef8d10a0e9ab126cfbafd4950615a0dc647e4e300493787e504aefebf62a"
overlayIcon=$( defaults read /Library/Preferences/com.jamfsoftware.jamf.plist self_service_app_path )
button1text="Continue …"
button2text="Quit"
infobuttontext="KB8675309"
infobuttonaction="https://servicenow.company.com/support?id=kb_article_view&sysparm_article=${infobuttontext}"
welcomeProgressText="Waiting; click Continue to proceed"



# # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # #
# Welcome Dialog Settings and Features
# # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # #

dialogSysdiagnoseWelcome="$dialogApp \
--title \"$title\" \
--message \"$message\" \
--icon \"$icon\" \
--overlayicon \"$overlayIcon\" \
--button1text \"$button1text\" \
--button2text \"$button2text\" \
--infobuttontext \"$infobuttontext\" \
--infobuttonaction \"$infobuttonaction\" \
--progress \
--progresstext \"$welcomeProgressText\" \
--moveable \
--titlefont size=22 \
--messagefont size=13 \
--width 700 \
--height 450 \
--commandfile \"$dialogWelcomeLog\" "



# # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # #
# Progress Dialog Title, Message and Icon
# # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # #

title="AppleCare Enterprise Support Case No. ${caseNumber}"
message="Capturing logs …"
icon="https://ics.services.jamfcloud.com/icon/hash_4a2fef8d10a0e9ab126cfbafd4950615a0dc647e4e300493787e504aefebf62a"
progressProgressText="Initializing …"



# # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # #
# Progress Dialog Settings and Features
# # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # #

dialogSysdiagnoseProgress="$dialogApp \
--title \"$title\" \
--message \"$message\" \
--icon \"$icon\" \
--progress \
--progresstext \"$progressProgressText\" \
--mini \
--moveable \
--commandfile \"$dialogProgressLog\" "



# # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # #
# Complete Dialog Title, Message and Icon
# # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # #

title="AppleCare Enterprise Support Case No. ${caseNumber}"
message="### Log gathering complete  \n\nPlease complete the following steps to provide your logs to  \nAppleCare Enterprise Support:  \n1. Click **Upload** to open Safari to the Apple Support site for this case  \n1. Login with your Apple Account\n1. Add the file listed below from your Desktop  \n\n**sysdiagnose_${serialNumber}_${timestamp}.tar.gz**"
icon="https://ics.services.jamfcloud.com/icon/hash_4a2fef8d10a0e9ab126cfbafd4950615a0dc647e4e300493787e504aefebf62a"
overlayIcon=$( defaults read /Library/Preferences/com.jamfsoftware.jamf.plist self_service_app_path )
uploadButton1text="Upload"
infobuttontext="KB8675309"
infobuttonaction="https://servicenow.company.com/support?id=kb_article_view&sysparm_article=${infobuttontext}"



# # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # #
# Complete Dialog Settings and Features
# # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # #

dialogSysdiagnoseUpload="$dialogApp \
--title \"$title\" \
--message \"$message\" \
--icon \"$icon\" \
--overlayicon \"$overlayIcon\" \
--button1text \"$uploadButton1text\" \
--infobuttontext \"$infobuttontext\" \
--infobuttonaction \"$infobuttonaction\" \
--moveable \
--titlefont size=22 \
--messagefont size=13 \
--width 700 \
--height 450 \
--commandfile \"$dialogCompleteLog\" "



####################################################################################################
#
# Functions
#
####################################################################################################

# # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # #
# Client-side Script Logging
# # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # #

function updateScriptLog() {
    echo -e "$( date +%Y-%m-%d\ %H:%M:%S ) - ${1}" | tee -a "${scriptLog}"
}



# # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # #
# JAMF Display Message (for fallback in case swiftDialog fails to install)
# # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # #

function jamfDisplayMessage() {
    updateScriptLog "Jamf Display Message: ${1}"
    /usr/local/jamf/bin/jamf displayMessage -message "${1}" &
}



# # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # #
# Check for / install swiftDialog (thanks, Adam!)
# https://github.com/acodega/dialog-scripts/blob/main/dialogCheckFunction.sh
# # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # #

function dialogCheck(){
  # Get the URL of the latest PKG From the Dialog GitHub repo
  dialogURL=$(curl -L --silent --fail "https://api.github.com/repos/swiftDialog/swiftDialog/releases/latest" | awk -F '"' "/browser_download_url/ && /pkg\"/ { print \$4; exit }")

  # Expected Team ID of the downloaded PKG
  expectedDialogTeamID="PWA5E9TQ59"

  # Check for Dialog and install if not found
  if [ ! -e "/Library/Application Support/Dialog/Dialog.app" ]; then

    updateScriptLog "Dialog not found. Installing..."

    # Create temporary working directory
    workDirectory=$( basename "$0" )
    tempDirectory=$( mktemp -d "/private/tmp/$workDirectory.XXXXXX" )

    # Download the installer package
    curl --location --silent "$dialogURL" -o "$tempDirectory/Dialog.pkg"

    # Verify the download
    teamID=$(/usr/sbin/spctl -a -vv -t install "$tempDirectory/Dialog.pkg" 2>&1 | awk '/origin=/ {print $NF }' | tr -d '()')

    # Install the package if Team ID validates
    if [ "$expectedDialogTeamID" = "$teamID" ] || [ "$expectedDialogTeamID" = "" ]; then
 
      /usr/sbin/installer -pkg "$tempDirectory/Dialog.pkg" -target /

    else

      jamfDisplayMessage "Dialog Team ID verification failed."
      exit 1

    fi
 
    # Remove the temporary working directory when done
    /bin/rm -Rf "$tempDirectory"  

  else

    updateScriptLog "swiftDialog version $(dialog --version) found; proceeding..."

  fi

}



# # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # #
# Run command as logged-in user (thanks, @scriptingosx!)
# # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # #

function runAsUser() {

    updateScriptLog "Run \"$@\" as \"$uid\" … "
    launchctl asuser "$uid" sudo -u "$loggedInUser" "$@"

}



# # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # #
# sysdiagnose with progress
# # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # #

function sysdiagnoseWithProgress() {

    eval "$dialogSysdiagnoseProgress" &

    updateScriptLog "Starting sysdiagnose …"

    echo -ne '\n' | sysdiagnose -u -A sysdiagnose_"${serialNumber}"_"${timestamp}" -f "$sysdiagnoseProgressDirectory" -V / | cat > "$sysdiagnoseExecutionLog" &

    sleep 0.5

    updateProgressDialog "progress: 0"

    while pgrep -q -x "sysdiagnose"; do

        currentTotal=$( du -HAdP "$sysdiagnoseProgressDirectory" | awk '{ print $1 }' )
        # updateScriptLog "currentTotal: $currentTotal" # Uncomment to determine value for estimatedTotalBytes
        progressPercentage=$( echo "scale=2 ; ( $currentTotal / $estimatedTotalBytes ) *100 " | bc )
        updateProgressDialog "progress: ${progressPercentage}"

        sysdialogProgressText=$( tail -n1 "$sysdiagnoseExecutionLog" | sed -e 's|Executing container: ||g' -e 's|^[.)]|Processing …|g' -Ee 's|/?.*/[^/]*\.tmp||g' )
        updateProgressDialog "progresstext: ${sysdialogProgressText}"
        updateScriptLog "${sysdialogProgressText}"

    done

    updateProgressDialog "progress: 100"
    updateProgressDialog "progresstext: Complete!"

    sleep 5

    updateProgressDialog "quit: "

    updateScriptLog "Move sysdiagnose file to user's Desktop …"
    mv -v "$sysdiagnoseProgressDirectory"/sysdiagnose_"${serialNumber}"_"${timestamp}".tar.gz "${loggedInUserHome}"/Desktop/

}



# # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # #
# sysdiagnose for older OSes
# # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # #

function sysdiagnoseForOlderOSes() {

    jamfDisplayMessage "Please be patient while logs are gathered …"

    updateScriptLog "Run sysdiagnose for macOS ${osMajorVersion} …"
    echo -ne '\n' | sysdiagnose -u -A sysdiagnose_"${serialNumber}"_"${timestamp}" -f /var/tmp/ -V /

    updateScriptLog "Move output to user's Desktop …"
    mv -v /var/tmp/sysdiagnose_"${serialNumber}"_"${timestamp}".tar.gz "${loggedInUserHome}"/Desktop/

    # I/O Pause
    sleep 3

    updateScriptLog "Inform user …"
    message="Log Gathering Complete for Case No. $caseNumber

Your computer logs have been saved
to your Desktop as:
sysdiagnose_${serialNumber}_${timestamp}.tar.gz

Please upload the file to AppleCare Enterprise Support:
$gigafilesLink

"
    jamfDisplayMessage "${message}"

    # runAsUser "open -R ${loggedInUserHome}/Desktop/sysdiagnose_${serialNumber}_${timestamp}.tar.gz"
    open -R "${loggedInUserHome}/Desktop/sysdiagnose_${serialNumber}_${timestamp}.tar.gz"

    updateScriptLog "Saved as: sysdiagnose_${serialNumber}_${timestamp}.tar.gz"

    quitScript "0"

}



# # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # #
# Quit Script (thanks, @bartreadon!)
# # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # #

function quitScript() {

    updateScriptLog "Quitting …"
    updateProgressDialog "quit: "

    sleep 1
    updateScriptLog "Exiting …"

    # brutal hack - need to find a better way
    killall tail

    # Remove dialogWelcomeLog
    if [[ -e ${dialogWelcomeLog} ]]; then
        updateScriptLog "Removing ${dialogWelcomeLog} …"
        rm "${dialogWelcomeLog}"
    fi

    # Remove sysdiagnoseExecutionLog
    if [[ -e ${sysdiagnoseExecutionLog} ]]; then
        updateScriptLog "Removing ${sysdiagnoseExecutionLog} …"
        rm "${sysdiagnoseExecutionLog}"
    fi

    # Remove dialogProgressLog
    if [[ -e ${dialogProgressLog} ]]; then
        updateScriptLog "Removing ${dialogProgressLog} …"
        rm "${dialogProgressLog}"
    fi

    # Remove dialogCompleteLog
    if [[ -e ${dialogCompleteLog} ]]; then
        updateScriptLog "Removing ${dialogCompleteLog} …"
        rm "${dialogCompleteLog}"
    fi

    # Remove sysdiagnoseProgressDirectory
    if [[ -d ${sysdiagnoseProgressDirectory} ]]; then
        updateScriptLog "Removing ${sysdiagnoseProgressDirectory} …"
        rm -R "${sysdiagnoseProgressDirectory}"
    fi

    updateScriptLog "Goodbye!"
    exit "${1}"

}


# # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # #
# Update Progress Dialog
# # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # #

function updateProgressDialog() {
    sleep 0.1
    echo "${1}" >> "${dialogProgressLog}"
}



####################################################################################################
#
# Program
#
####################################################################################################

# # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # #
# Confirm script is running as root
# # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # #

if [[ $(id -u) -ne 0 ]]; then
  echo "This script must be run as root; exiting."
  exit 1
fi



# # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # #
# Client-side Logging
# # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # #

if [[ ! -f "${scriptLog}" ]]; then
    touch "${scriptLog}"
    updateScriptLog "*** Created log file via script ***"
fi



# # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # #
# Create sysdiagnose Temporary Directory
# # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # #

if [[ ! -d "${sysdiagnoseProgressDirectory}" ]]; then
    mkdir -p "${sysdiagnoseProgressDirectory}"
else
    rm -Rf "${sysdiagnoseProgressDirectory}"
    mkdir -p "${sysdiagnoseProgressDirectory}"
fi



# # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # #
# Logging preamble
# # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # #

updateScriptLog "User-friendly sysdiagnose (${scriptVersion})"



# # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # #
# Validate Operating System
# # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # #

if [[ "${osMajorVersion}" -ge 11 ]] ; then
    echo "macOS ${osMajorVersion} installed; proceeding ..."
else
    echo "macOS ${osMajorVersion} installed; executing sysdiagnose sans progress …"
    sysdiagnoseForOlderOSes
fi



# # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # #
# Validate swiftDialog is installed
# # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # #

dialogCheck



# # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # #
# Create Welcome Dialog
# # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # #

updateScriptLog "Create Welcome Dialog …"

eval "$dialogSysdiagnoseWelcome"

welcomeReturncode=$?

case ${welcomeReturncode} in

    0)  ## Process exit code 0 scenario here
        updateScriptLog "${loggedInUser} clicked ${button1text};"
        sysdiagnoseWithProgress
        ;;

    2)  ## Process exit code 2 scenario here
        updateScriptLog "${loggedInUser} clicked ${button2text};"
        quitScript "0"
        ;;

    3)  ## Process exit code 3 scenario here
        updateScriptLog "${loggedInUser} clicked ${infobuttontext};"
        ;;

    4)  ## Process exit code 4 scenario here
        updateScriptLog "${loggedInUser} allowed timer to expire;"
        quitScript "1"
        ;;

    *)  ## Catch all processing
        updateScriptLog "Something else happened; Exit code: ${welcomeReturncode};"
        quitScript "1"
        ;;

esac


# # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # #
# Create Upload Dialog
# # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # #

updateScriptLog "Create Upload Dialog …"

eval "$dialogSysdiagnoseUpload"

uploadReturncode=$?

case ${uploadReturncode} in

    0)  ## Process exit code 0 scenario here
        updateScriptLog "${loggedInUser} clicked ${uploadButton1text};"

        updateScriptLog "Open upload link … "
        runAsUser open -a /Applications/Safari.app $gigafilesLink

        sleep 30

        updateScriptLog "Reveal sysdiagnose in Finder … "
        runAsUser open -R ${loggedInUserHome}/Desktop/sysdiagnose_${serialNumber}_${timestamp}.tar.gz

        quitScript "0"

        ;;

    2)  ## Process exit code 2 scenario here
        updateScriptLog "${loggedInUser} clicked ${button2text};"
        quitScript "0"
        ;;

    3)  ## Process exit code 3 scenario here
        updateScriptLog "${loggedInUser} clicked ${infobuttontext};"
        ;;

    4)  ## Process exit code 4 scenario here
        updateScriptLog "${loggedInUser} allowed timer to expire;"
        quitScript "1"
        ;;

    *)  ## Catch all processing
        updateScriptLog "Something else happened; Exit code: ${uploadReturncode};"
        quitScript "1"
        ;;

esac



# # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # #
# Exit
# # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # #

quitScript "0"

1. Create a new Jamf Pro Self Service policy
2. Add the swiftDialog sysdiagnose Progress script to Options > Scripts
3. Fill-in the Parameter Values
   • AppleCare Enterprise Support Case Number (i.e., the case number generated when opening a ticket with Apple)
   • AppleCare Enterprise Support GigaFiles Link (i.e., the case-specific link generated by the Apple Support representative)
   • Script Log Location (i.e., the location of your client-side logs)
   • Estimated Total Bytes (i.e., the average number of bytes of a complete sysdiagnose in your environment)
4. Enable Self Service > Make the policy available in Self Service
   • Self Service Display Name: Capture & Upload System-wide logs
   • Button Name Before Initiation: Capture & Upload
   • Button Name After Initiation: Re-capture & re-upload
   • Description

**For use as directed by support personnel**

This script gathers the following system diagnostic information helpful in AppleCare Enterprise Support investigating system performance issues:

- A spindump of the system
- Several seconds of `fs_usage_ ouput`
- Several seconds of `top` output
- Data about kernel zones
- Status of loaded kernel extensions
- Resident memory usage of user processes
- Recent system logs
- A System Profiler report
- Recent crash reports
- Disk usage information
- I/O Kit registry information
- Network status

5. Click Save